Worksthal AI
WhatsApp Automation for Businesses
WhatsApp automation connects the WhatsApp Business API to your website and CRM so every enquiry gets an instant reply with your catalogue or a quote form, follow-ups go out automatically, and your team sees every lead in one place.
What can be automated on WhatsApp?
Instant replies
Greet every enquiry in seconds, day or night, with answers to common questions.
Catalogue sharing
Send your product catalogue or price list the moment a customer asks.
Quote requests
Collect requirements in a short guided chat and route the quote request to your team.
Order & status updates
Send order confirmations, dispatch and delivery updates automatically.
Follow-up sequences
Remind leads who went quiet, without anyone having to remember to call.
Appointment booking
Let customers pick a slot inside WhatsApp and get reminders before it.
How does WhatsApp automation work?
Set up the WhatsApp Business API
We help verify your business and number with Meta and connect the API.
Design the conversations
We map your most common enquiries into replies, menus and quote flows.
Connect your website and CRM
Every chat is logged as a lead, tagged and assigned to the right person.
Launch and improve
We go live, review real conversations and refine the flows.
Who is WhatsApp automation for?
Manufacturers & MSMEs
Product catalogues, quote requests and dealer enquiries handled online and on WhatsApp.
Healthcare & clinics
Appointment booking, reminders and patient FAQs answered around the clock.
Real estate
Project websites, lead capture and instant follow-up on every property enquiry.
Retail & e-commerce
Online stores, catalogues and order updates that keep customers coming back.
Example: Joy Pack World
For Joy Pack World we rebuilt the website and added WhatsApp automation alongside AI product imagery and a virtual factory tour, so buyers who find the products online can enquire on WhatsApp and get an instant reply.
WhatsApp automation: frequently asked questions
Do I need the WhatsApp Business API?
For automation, yes. The WhatsApp Business app on a phone cannot connect to a CRM or run automated flows; the WhatsApp Business Platform (API) can. We help you set it up and verify your number with Meta.
What does Meta charge per message?
Meta charges per conversation by category; we explain current rates during setup.
Can it connect to my CRM?
Yes. We connect WhatsApp to your CRM or spreadsheet using n8n, Make or direct API integrations, so every conversation is saved as a lead your team can follow up.
Can a human take over a chat?
Yes. A team member can take over any chat at any time, and the automation hands over by itself when a customer asks for a person or a question is outside its scope.
Can it send catalogues and quotes?
Yes. The automation can share your catalogue or price list as a PDF or WhatsApp catalogue and collect quote details in a short guided chat.
Stop missing WhatsApp enquiries
Tell us how enquiries reach you today and we'll show you which replies and follow-ups can run on their own.